The New Approach: Empower Your Team

Human in the Loop AI: The Future of Insurance Efficiency

SortSpoke's human-in-the-loop AI combines powerful machine learning with expert oversight, ensuring insurance professionals stay in control at all times.

Handle even the most complex documents in a fraction of the time
Maintain complete control over the process 
Achieve better outcomes without compromising on human experience

See how to empower your team

DEFINTION

Human in the Loop (HITL) is an AI approach that combines machine intelligence with human expertise, creating a collaborative system where AI handles initial data processing while humans provide oversight, validation, and judgment.

In document processing, HITL enables AI to extract information from complex materials while allowing human experts to verify accuracy, interpret context, and make nuanced decisions that require domain knowledge—creating a system that's more accurate and trustworthy than either humans or AI working alone.

AI extracts data efficiently from complex documents
Humans validate results and handle nuanced decisions
The system continuously improves from human feedback
Creates transparency and accountability in AI processes

Why Human in the Loop AI Matters for Insurance

In complex insurance environments, fully automated solutions create more problems than they solve. SortSpoke's human in the loop AI recognizes that underwriters bring irreplaceable expertise, judgment, and contextual understanding that technology alone cannot replicate.

Our platform is built on a fundamental belief: the most powerful automation solutions don't replace humans—they amplify human capabilities through a thoughtful human in the loop AI design.

Augmentation, Not Automation

How SortSpoke's Human in the Loop AI Works

The most successful automation implementations follow an augmentation or human-in-the-loop approach rather than a replacement philosophy. Technology handles repetitive, data-intensive tasks, while human expertise focuses on judgment, relationship management, and complex decision-making.

Our human-in-the-loop AI process works through five key stages:

AI-Powered Extraction

Machine learning and LLMs extract key information from complex insurance documents without templates, providing the initial intelligence in our human in the loop AI process.

Intuitive Validation

Insurance professionals review extracted data through a simple interface that displays both the source document and results, maintaining the crucial human element in our human in the loop AI system.

Expert Oversight

Humans apply their insurance expertise to validate accuracy and completeness, particularly for nuanced information that requires judgment—the defining characteristic of human in the loop AI.

Feedback & Learning

Every correction improves the system, creating a continuously evolving human in the loop AI solution that gets better over time.

Seamless Integration

Validated data from our human in the loop AI flows directly into your existing insurance systems and workflows.

HITL Use Cases

Extract Key Data 90% Faster

Underwriters can quickly and accurately extract data in a fraction of the time with 100% accuracy without the need for manual work, speeding up processes and reducing time spent on tedious work.

See how to move faster with SortSpoke

Prioritize High-Value Submissions

Not all submissions are created equal. Your team can customize triage rules and leverage intelligent prioritization to focus on the right risks that are most desired to bind.

See how to prioritize with SortSpoke

Powerful, Simple, and Traceable

Underwriters can efficiently extract data with a system that’s easy to use and ensures every piece of data is traceable—without ever compromising on accuracy, even for the most complex submissions.

See how SortSpoke helps you stay in control

5X

Process incoming submissions 5X faster while maintaining control.

100%

Achieve fast 100% accurate data extraction by keeping your experts in the loop

50%

Increase submission to quote ratio by 50% in as little as 30 days.

What our clients say about their results.

P&C Manager

SortSpoke Customer

"Feedback has been positive. The system is intuitive, so there was limited training. People are really excited about the process and what they can do with SortSpoke. We’re seeing good adoption.”

Manager, Global Digital Underwriting

RGA International

"We’ve achieved great accuracy levels with SortSpoke. The training time was really quick and easy. We evaluated quite a few different systems and SortSpoke really stood out among the others"

Assistant VP of Analytics

Sortspoke customer

“I really like SortSpoke because of the ability to extract information from unstructured documents in a user-friendly, interactive way. No other product on the market does that. Others want you to create models, and pull information out, but they don't have the same kind of interface that allows you to correct through workflow."

VP Underwriting Business Solutions

RGA

“SortSpoke has made one of the messiest and most manual problems in underwriting easy to solve. Turning documents into high-quality data is a core capability that enables RGA to deliver the future of digital life underwriting with faster review times, better risk assessment and greatly reduced the manual effort."

Assistant VP of Analytics

SORTSPOKE CUSTOMER

"You guys are my favorite people.SortSpoke is my favorite vendor by far, and I don't say that lightly. I work with a lot of vendors."

Human in the Loop AI: The Future of Insurance Efficiency

Why Human in the Loop AI Matters for Insurance

AI in underwriting should complement your team, not replace them — the value of their experience is unmatched.