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Optimize Underwriting Submission Triage to Boost Insurance Premiums by 50%

Your underwriters can only work on a fraction of the submissions you receive every day.

SortSpoke TriageAI helps you automate insurance submission triage to ensure they work on high-potential, on-risk submissions first so that you're maximizing your revenue potential and profitability.

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What is Insurance Submission Triage?

Underwriting submission triage in insurance is the strategic process of evaluating, prioritizing, and routing incoming policy applications to maximize underwriter efficiency and premium growth. With carriers facing overwhelming submission volumes, effective triage ensures underwriters focus on high-value, on-appetite risks first rather than processing applications in the order they are received.
 

Key Challenges in Insurance Submission Triage

  • Volume overload: Underwriting teams receive far more submissions than they can process, with many carriers seeing increased submission volumes
  • Data is fragmented: Fragmented data across emails, PDFs, and spreadsheets leads to missed critical details that impact risk selection, pricing, and policy terms
  • Workforce capacity constraints: The industry-wide talent shortage means teams must maximize productivity of existing underwriters
  • Missed premium opportunities: Without proper prioritization, high-value submissions can slip through the cracks
 

Four Ways Submission Triage Improves Underwriting

  • Focus on what matters: Quickly identify submissions that match your guidelines and profit goals, so your team works on the right opportunities first
  • Bring scattered data together: Collect and organize information from emails, PDFs and documents in one place without manual copying and pasting
  • Send work to the right experts: Get submissions to the right underwriting teams based on what each risk requires
  • Respond to brokers faster: Cut response times significantly, winning more business and making brokers happier

How AI Transforms Insurance Submission Processing

Modern AI transforms submission intake by extracting key data from complex documents using ML and LLMs, without templates. It identifies risk factors and quality metrics in real-time, prioritizing high-value submissions while flagging incomplete ones.

AI also delivers measurable business impact by enabling underwriters to process submissions five times faster while maintaining quality through human-in-the-loop validation. Teams report faster turnaround times, higher premium growth, and reduced administrative work, all while ensuring full auditability and compliance.
 
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Key Benefits of AI-Powered Insurance Submission Triage for Insurance Carriers and MGAs

Manual Insurance Submission Triage

Hours spent sorting through emails and attachments

Inconsistent prioritization based on individual judgment

Overlooked submissions and delayed responses

Underwriters spending valuable time on data-entry tasks

AI-powered Insurance Submission Triage

Instant classification and prioritization of submissions

Data-driven triage that identifies high-value opportunities

100% visibility with no missed opportunities

Underwriters focused on decision-making and relationship building, not data entry

The SortSpoke Submission Triage Process

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Extract Key Data 90% Faster

Underwriters can quickly and accurately extract data in a fraction of the time with 100% accuracy without the need for manual work, speeding up processes and reducing time spent on tedious work.

Prioritize High-Value Submissions

Not all submissions are created equal. Your team can automate insurance submission triage with customizable triage rules and leverage intelligent prioritization to focus on the right risks that are most desired to bind.

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Powerful, Simple, and Traceable

Underwriters can efficiently extract data with a system that’s easy to use and ensures every piece of data is traceable—without ever compromising on accuracy, even for the most complex submissions.

Triage Demo

SortSpoke Submission Triage Demo

Gain complete control over your submission intake with SortSpoke's AI-powered triage. Our human-in-the-loop approach ensures your underwriters maintain full oversight while dramatically increasing efficiency.

Watch the demo to see how SortSpoke transforms chaotic submission inboxes into organized, actionable work for your underwriters.

SortSpoke's AI-powered triage delivers immediate, measurable improvements to your underwriting workflow:

  • 5X faster processing of incoming underwriting documents compared to manual methods
  • 100% data quality maintained through human-in-the-loop verification
  • 50% decrease in turnaround times can be achieved in as little as 1 week
  • Faster time to quote through faster access to the right data
  • Improved risk selection and underwriter accuracy increasing win rates on new business

Measurable Results from Optimized Submission Triage

5X

Process incoming documents 5X faster than doing them manually.

100%

Ensure 100% data quality by keeping your experts in the loop

50%

Decrease turnaround times 50% in as few as 1 week.

Customer Success Stories

What our clients say about their results.

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P&C Manager
SORTSPOKE CUSTOMER
"Feedback has been positive. The system is intuitive, so there was limited training. People are really excited about the process and what they can do with SortSpoke. We’re seeing good adoption.”
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Manager, Global Digital Underwriting
RGA International
"We’ve achieved great accuracy levels with SortSpoke. The training time was really quick and easy. We evaluated quite a few different systems and SortSpoke really stood out among the others"
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Assistant VP of Analytics
Sortspoke customer
“I really like SortSpoke because of the ability to extract information from unstructured documents in a user-friendly, interactive way. No other product on the market does that. Others want you to create models, and pull information out, but they don't have the same kind of interface that allows you to correct through workflow."
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VP Underwriting Business Solutions
RGA
“SortSpoke has made one of the messiest and most manual problems in underwriting easy to solve. Turning documents into high-quality data is a core capability that enables RGA to deliver the future of digital life underwriting with faster review times, better risk assessment and greatly reduced the manual effort."
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Assistant VP of Analytics
SORTSPOKE CUSTOMER
"You guys are my favorite people.SortSpoke is my favorite vendor by far, and I don't say that lightly. I work with a lot of vendors."

FAQ

Frequently Asked Questions About Insurance Submission Triage

Intake and clear submissions faster

AI-powered Triage

AI improves insurance submission triage by automating document intake, extracting key data from unstructured documents, applying underwriting guidelines consistently, and prioritizing submissions based on risk appetite. The most effective solutions, like SortSpoke, maintain human oversight to ensure 100% data quality while processing submissions 5X faster than manual methods.

Benefits:

  • Eliminates manual document intake and organization.
  • Reduces errors and omissions.
  • Human-in-the-loop (HITL) reduces operational risk.
Multi-Source Document Intake

BOOK A DEMO NOW

Ready to see how TriageAI can transform your submission process?

Join a personalized demo to see how other insurers are processing 5X more submissions with the same team.