Data Security | SOC Compliance

Learn how SortSpoke's SOC compliance protects your data

Insurance carriers that prioritize SOC 2 Type 2 compliance:

Eliminate vendor security risk through independently audited, continuously validated controls
Maintain regulatory confidence and meet enterprise client contractual requirements
Scale document processing without exposing sensitive data or creating compliance liability

What is SOC 2 Compliance?

DEFINITION

SOC 2 (System and Organization Controls) is a framework developed by the American Institute of CPAs (AICPA) that establishes security and operational standards for service providers handling sensitive data. It's the gold standard for proving that a company takes data protection seriously.

Types of SOC 2 Audits

SOC 2 Type 1: A point-in-time assessment—a snapshot of your security controls at a single moments
SOC 2 Type 2: Requires independent auditors to monitor and test security controls over a minimum six-month period, demonstrating that your protections are consistent and reliable over time

SOC 2 Type 2 Certified

SortSpoke is SOC 2 Type 2 certified, demonstrating our commitment to the highest standards of data security, availability, and confidentiality for insurance carriers processing sensitive submission and underwriting data.

SOC 2 evaluates controls across five Trust Service Criteria

Security: Protecting data from unauthorized access
Availability: Ensuring systems are accessible when needed
Confidentiality: Controlling who sees what data
Processing Integrity: ensuring data is complete and accurate
Privacy: managing personal information responsibly

Continuous Validation, Not Just Promise

SOC 2 Type 2 certification requires independent audits of security controls over a minimum 6-month period, demonstrating ongoing compliance—not just a point-in-time snapshot. This means SortSpoke's security is continuously validated, not merely promised.

Why SOC 2 Type 2 Matters for Insurance Carriers

Insurance operates on trust. That trust dissolves instantly if data is breached or exposed. SOC 2 Type 2 certification protects your organization, your clients, and your underwriting operations.

Regulatory Requirements

State insurance regulators increasingly audit vendors' security practices
Unsecured platforms expose your organization to compliance violations and regulatory scrutiny

Data Breach Risk

Insurance submissions contain SSNs, medical histories, financial statements, property details, and claims data
A single breach can expose thousands of records at once, creating liability and customer harm

Vendor Risk Management

Enterprise insurance clients contractually require SOC 2 from their technology partners
Unsecured AI platforms create board-level risk and threaten customer relationships

Competitive Advantage

Most insurance tech vendors don't have SOC 2—many promise security without independent verification
SortSpoke's Type 2 certification puts you in a smaller, more trustworthy category

  
Real Protection, Real Peace of Mind
SOC 2 Type 2 gives you concrete assurance that your platform won't become a liability, proof you're meeting regulatory expectations, and confidence your underwriting operations are secure.

Why SOC 2 Type 2 Certification Matters for Insurance Carriers SortSpoke Page (1)

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How SortSpoke Implements SOC 2 Controls

SOC 2 certification isn't about checking a box; it's about operationalizing security across your entire platform.

Here's how SortSpoke ensures each Trust Service Criterion is met:

Security: Protecting data from unauthorized access

All data is encrypted in transit and at rest, protecting submissions whether they're moving through our system or stored in our infrastructure
Multi-factor authentication is required for all users, preventing unauthorized access even if credentials are compromised
Role-based access controls (RBAC) ensure that underwriters see only submissions relevant to their role—data segregation by design
Regular penetration testing and vulnerability assessments identify and patch weaknesses before they become threats

Availability: Ensuring systems are reliable when you need them

Redundant infrastructure across multiple AWS regions ensures automatic failover if one region experiences an issue
Your data and workflows automatically route to another region, keeping your underwriting team productive
Automatic data backups maintain disaster recovery protocols for worst-case scenarios
All submissions remain safe and recoverable, so you never lose critical underwriting data

Confidentiality: Controlling who accesses what data

Each carrier's data is isolated within our system, so submissions never mix with another client's data
Secure API integrations ensure data moving between SortSpoke and your existing systems (Sapiens, Pega, etc.) stays encrypted and protected
Strict data processing agreements and NDAs make confidentiality contractual as well as technical

Processing Integrity: Ensuring data is complete and accurate

Every interaction with your data is logged and tracked through comprehensive audit trails
Audit logs capture who accessed what submission, when AI extracted data, when underwriters validated or modified it, and what changes were made
Version control and change management protocols ensure you always know what changed and why
All AI model updates undergo rigorous quality assurance testing before deployment to ensure accuracy isn't compromised

SortSpoke's SOC 2 Certification Journey

SortSpoke is SOC 2 Type Certified

SortSpoke designed and documented security controls across our entire platform, then underwent rigorous independent auditing to meet AICPA standards. Our auditors tested that controls function as designed—not just in theory, but in practice.

We maintain certification through annual audits and continuous monitoring between cycles. This means we're actively maintaining and improving our security posture year-round, not resting on last year's certification.

Learn more

Type 1 is a point-in-time audit—auditors review your controls at a single moment and issue a report on what they found that day. Type 2 is more comprehensive.

Auditors monitor and test your controls over a minimum of six to twelve months, providing evidence that your security practices are consistent and reliable over time.

SortSpoke maintains SOC 2 Type 2 certification, which means your security protections are continuously validated, not just verified once.

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SORTSPOKE SECURITY OVERVIEW

Understand exactly how SortSpoke keeps your data secure

Download our Security Overview to see how SortSpoke protects your data. Get the details on our SOC 2 Type 2 certification, encryption standards, and security infrastructure.

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Learn how SortSpoke's SOC compliance protects your data

What is SOC 2 Compliance?

Types of SOC 2 Audits

SOC 2 evaluates controls across five Trust Service Criteria

Why SOC 2 Type 2 Matters for Insurance Carriers

Featured Resource

SOC 2 Type 2? What Insurance Carriers Need to Know

SortSpoke Blog

How SortSpoke Implements SOC 2 Controls

Security: Protecting data from unauthorized access

Availability: Ensuring systems are reliable when you need them

Confidentiality: Controlling who accesses what data

Processing Integrity: Ensuring data is complete and accurate

SortSpoke's SOC 2 Certification Journey

SortSpoke is SOC 2 Type Certified

FAQ

Frequently Asked Questions About SOC Compliance

Understand exactly how SortSpoke keeps your data secure

Featured Security Resources

Read the top security articles from the SortSpoke Blog

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