Data Security | SOC Compliance
Learn how SortSpoke's SOC compliance protects your data
Insurance carriers that prioritize SOC 2 Type 2 compliance:
- Eliminate vendor security risk through independently audited, continuously validated controls
- Maintain regulatory confidence and meet enterprise client contractual requirements
- Scale document processing without exposing sensitive data or creating compliance liability

What is SOC 2 Compliance?
DEFINITION
SOC 2 (System and Organization Controls) is a framework developed by the American Institute of CPAs (AICPA) that establishes security and operational standards for service providers handling sensitive data. It's the gold standard for proving that a company takes data protection seriously.
Types of SOC 2 Audits
- SOC 2 Type 1: A point-in-time assessment—a snapshot of your security controls at a single moments
- SOC 2 Type 2: Requires independent auditors to monitor and test security controls over a minimum six-month period, demonstrating that your protections are consistent and reliable over time
SOC 2 evaluates controls across five Trust Service Criteria
- Security: Protecting data from unauthorized access
- Availability: Ensuring systems are accessible when needed
- Confidentiality: Controlling who sees what data
- Processing Integrity: ensuring data is complete and accurate
- Privacy: managing personal information responsibly
Why SOC 2 Type 2 Matters for Insurance Carriers
Regulatory Requirements
- State insurance regulators increasingly audit vendors' security practices
- Unsecured platforms expose your organization to compliance violations and regulatory scrutiny
Data Breach Risk
- Insurance submissions contain SSNs, medical histories, financial statements, property details, and claims data
- A single breach can expose thousands of records at once, creating liability and customer harm
Vendor Risk Management
- Enterprise insurance clients contractually require SOC 2 from their technology partners
- Unsecured AI platforms create board-level risk and threaten customer relationships
Competitive Advantage
- Most insurance tech vendors don't have SOC 2—many promise security without independent verification
- SortSpoke's Type 2 certification puts you in a smaller, more trustworthy category

Featured Resource
SOC 2 Type 2? What Insurance Carriers Need to Know
How SortSpoke Implements SOC 2 Controls
SOC 2 certification isn't about checking a box; it's about operationalizing security across your entire platform.
Here's how SortSpoke ensures each Trust Service Criterion is met:
Security: Protecting data from unauthorized access
- All data is encrypted in transit and at rest, protecting submissions whether they're moving through our system or stored in our infrastructure
- Multi-factor authentication is required for all users, preventing unauthorized access even if credentials are compromised
- Role-based access controls (RBAC) ensure that underwriters see only submissions relevant to their role—data segregation by design
- Regular penetration testing and vulnerability assessments identify and patch weaknesses before they become threats
Availability: Ensuring systems are reliable when you need them
- Redundant infrastructure across multiple AWS regions ensures automatic failover if one region experiences an issue
- Your data and workflows automatically route to another region, keeping your underwriting team productive
- Automatic data backups maintain disaster recovery protocols for worst-case scenarios
- All submissions remain safe and recoverable, so you never lose critical underwriting data
Confidentiality: Controlling who accesses what data
- Each carrier's data is isolated within our system, so submissions never mix with another client's data
- Secure API integrations ensure data moving between SortSpoke and your existing systems (Sapiens, Pega, etc.) stays encrypted and protected
- Strict data processing agreements and NDAs make confidentiality contractual as well as technical
Processing Integrity: Ensuring data is complete and accurate
- Every interaction with your data is logged and tracked through comprehensive audit trails
- Audit logs capture who accessed what submission, when AI extracted data, when underwriters validated or modified it, and what changes were made
- Version control and change management protocols ensure you always know what changed and why
- All AI model updates undergo rigorous quality assurance testing before deployment to ensure accuracy isn't compromised
SortSpoke's SOC 2 Certification Journey

SortSpoke is SOC 2 Type Certified
SortSpoke designed and documented security controls across our entire platform, then underwent rigorous independent auditing to meet AICPA standards. Our auditors tested that controls function as designed—not just in theory, but in practice.
We maintain certification through annual audits and continuous monitoring between cycles. This means we're actively maintaining and improving our security posture year-round, not resting on last year's certification.
FAQ
Frequently Asked Questions About SOC Compliance
Type 1 is a point-in-time audit—auditors review your controls at a single moment and issue a report on what they found that day. Type 2 is more comprehensive.
Auditors monitor and test your controls over a minimum of six to twelve months, providing evidence that your security practices are consistent and reliable over time.
SortSpoke maintains SOC 2 Type 2 certification, which means your security protections are continuously validated, not just verified once.
Yes. We provide our SOC 2 Type 2 report to partners and customers under NDA.
Contact us to request a copy.
Our team can walk you through how our controls directly address your organization's compliance requirements.
No, they're separate frameworks addressing different requirements. SOC 2 focuses on security, availability, and confidentiality.
HIPAA is a healthcare-specific regulation governing the use and protection of protected health information (PHI).
If your submissions include medical records or health information, HIPAA compliance is critical.
The good news: SortSpoke is both SOC 2 Type 2 and HIPAA certified.
Learn more about our HIPAA compliance.
We undergo annual SOC 2 Type 2 audits to maintain our certification. Between audits, we continuously monitor and test our controls, ensuring compliance is maintained year-round.
When regulatory requirements change or new threats emerge, we update our controls immediately - audits simply confirm that these practices are working as intended.
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SORTSPOKE SECURITY OVERVIEW
Understand exactly how SortSpoke keeps your data secure
Download our Security Overview to see how SortSpoke protects your data. Get the details on our SOC 2 Type 2 certification, encryption standards, and security infrastructure.

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